Before delivery
You may cancel and receive a full refund at any time before your reviewed Plan is released to you. A full refund also applies if the submitted business falls outside the stated scope before work begins, or if Answerworthy cannot produce a substantive Plan because of an internal service failure.
After delivery
Once a substantive Plan has been reviewed and delivered, the fee is non-refundable except where mandatory law gives you additional rights. A list of access errors or unfinished diagnostics alone does not fulfil the agreed engagement. Contact Alexander if the delivery does not match its agreed scope.
How to request a cancellation or refund
Email alexander@answerworthy.md with the checkout email or receipt reference. We confirm the request by email and return an approved refund to the original payment method. Your bank may take several business days to show it.
Delivery and problems
Alexander reviews and completes your scoped package before release. Delivery is within 3–5 business days after payment and complete required inputs. You receive a private delivery link by email, with the web Plan, PDF and portable file. If delivery is going to miss that window, Alexander will contact you.
For an unexpected charge, missing delivery or other order problem, contact Alexander with your receipt. You do not need to make another purchase to resolve it.
Your rights
This policy preserves existing historical purchase entitlements and does not limit mandatory consumer-protection rights, including applicable rights for digital services. Those rights take priority over a conflicting restriction.